Statement reads
THEME PARK AG
or
DUDES
— Stripe
Message us.
Stripe has no self-service portal for these charges, so we handle them by hand. Send a quick message through the form below.
See a charge from us on your bank statement? Match the text on your statement to one of the three below — we’ll point you to the right next step. Most issues resolve in under five minutes.
Step 1
Find your charge
Statement reads
CCBillThemeParkA
or
Theme Park AG
— CCBill
Help yourself in the portal.
Look up purchases, cancel a subscription, or request a refund right in CCBill’s portal — all you need is your email or the last four digits of your card.
Statement reads
APPLE.COM/BILL
or
GOOGLE *DudesChat
— App Store · Google Play
It’s a DudesChat subscription.
The store bills it, not us, so cancelling and refunds run through your store account. Anything the store can’t settle, DudesChat support picks up — write to them from the address on your account.
Step 2
Doesn’t match?
If something looks wrong
We’ll identify the charge and sort it out.
The descriptor matches none of the three above — or you don’t recall signing up? Send us the details and we’ll investigate. You’ll hear back within three business days.
Open a ticket- The exact descriptor on your statement — copied letter for letter.
- The charge date and amount — and the currency, if it isn’t obvious.
- The email you may have used, if you have a guess. If not, just say so.
Quick answers
How do I cancel a subscription?
Stripe charges (THEME PARK AG / DUDES): send us the email you signed up with via the form below and we’ll cancel it for you. CCBill charges (CCBillThemeParkA / Theme Park AG): cancel directly in the CCBill portal — it takes about a minute. App Store or Google Play charges are DudesChat subscriptions: cancel them in your store account, under subscriptions.
How do I request a refund?
Same split as cancellations — for Stripe charges the form below reaches us directly; the CCBill portal handles refunds for CCBill charges; and a DudesChat subscription is refunded by the store that billed it, Apple or Google.
I don’t recognize this charge — what do I send you?
Send the charge date, the exact amount, and the descriptor printed on your statement. If you remember an email you may have used, include that too. We’ll trace it back and reply with what we found.
How long until I get a reply?
Usually within three business days. We’re a small team in Zürich, so messages sent late on Friday are typically answered the following week.
Still need help
Send us a message.
Goes straight to support. We reply by email — usually within three business days.