See a charge from us on your bank statement and need help? Match the text on your statement to one of the two billers below — we’ll point you straight to the right next step. Most issues resolve in under five minutes.
Two billers handle our charges. Pick the descriptor that matches your statement.
Statement reads
ThemeParkA
or
Theme Park AG
Processed by CCBill — self-service
Look up purchases, cancel a subscription, or request a refund right from CCBill’s portal. All you need is your email or the last four digits of your card.
Statement reads
dudes.pro
Processed by Corepay — message us
Corepay doesn’t offer a customer portal, so we handle these by hand. Send a quick message through the form below and you’ll have a reply within three business days.
If something looks wrong
We’ll identify the charge and sort it out.
If the descriptor doesn’t match either name above — or you don’t recall signing up for anything — send us the details below and we’ll investigate. You’ll hear back within three business days.
Open a ticket- The exact descriptor printed on your statement (copy it letter-for-letter).
- The charge date and amount — and the currency, if it isn’t obvious.
- The email address you may have used to sign up, if you have a guess. If not, that’s fine — just say so.
Common questions, before you write to us.
How do I cancel a subscription?
CCBill charges (ThemeParkA / Theme Park AG): cancel directly in the CCBill portal — it takes about a minute. Corepay charges (dudes.pro): send us the descriptor and the email you signed up with via the form below.
How do I request a refund?
Same split as cancellations — the CCBill portal handles refunds for CCBill charges; for everything else, the form below reaches us directly.
I don’t recognize this charge — what do I send you?
Send the charge date, the exact amount, and the descriptor printed on your statement. If you remember an email you may have used, include that too. We’ll trace it back and reply with what we found.
How long until I get a reply?
Usually within three business days. We’re a small team in Zürich, so messages sent late on Friday are typically answered the following week.
Send us a message.
Goes straight to support. We reply by email — usually within three business days.