See a charge from us on your bank statement and need help? Match the text on your statement to one of the two processors below — we’ll point you straight to the right next step. Most issues resolve in under five minutes.
Two processors handle our charges. Pick the descriptor that matches your statement.
Statement reads
THEME PARK AG
or
DUDES
Processed by Stripe — message us
Stripe doesn’t offer a self-service portal for these charges, so we handle them by hand. Send a quick message through the form below and you’ll have a reply within three business days.
Statement reads
CCBillThemeParkA
or
Theme Park AG
Processed by CCBill — self-service
Look up purchases, cancel a subscription, or request a refund right from CCBill’s portal. All you need is your email or the last four digits of your card.
If something looks wrong
We’ll identify the charge and sort it out.
If the descriptor doesn’t match either name above — or you don’t recall signing up for anything — send us the details below and we’ll investigate. You’ll hear back within three business days.
Open a ticket- The exact descriptor printed on your statement (copy it letter-for-letter).
- The charge date and amount — and the currency, if it isn’t obvious.
- The email address you may have used to sign up, if you have a guess. If not, that’s fine — just say so.
Common questions, before you write to us.
How do I cancel a subscription?
Stripe charges (THEME PARK AG / DUDES): send us the email you signed up with via the form below and we’ll cancel it for you. CCBill charges (CCBillThemeParkA / Theme Park AG): cancel directly in the CCBill portal — it takes about a minute.
How do I request a refund?
Same split as cancellations — for Stripe charges the form below reaches us directly; the CCBill portal handles refunds for CCBill charges.
I don’t recognize this charge — what do I send you?
Send the charge date, the exact amount, and the descriptor printed on your statement. If you remember an email you may have used, include that too. We’ll trace it back and reply with what we found.
How long until I get a reply?
Usually within three business days. We’re a small team in Zürich, so messages sent late on Friday are typically answered the following week.
Send us a message.
Goes straight to support. We reply by email — usually within three business days.